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For claims with the following plans:
Travel Lite, Travel SE, Travel Sport

(866) 243-7524
Weekdays, 8:00am - 6:00pm EST         
EmailE-mail or website:
[email protected]


Mail:                                                                       iTravelInsured Claims Department                          P.O. Box 88503                                                    Indianapolis, IN 46208-0500

Claims Information

IMG offers a fast, easy, and user-friendly online claims submission process!

Claims Questions?

[email protected]

(866) 243 – 7524
Available 8:00 am – 6:00 PM EST, Weekdays


Emergency Assistance

(800) 628 - 4664


Start a Claim

Log onto MyIMG℠ to submit claims using IMG’s online claims submission portal.


To submit a claim, log in to MyIMG℠ and navigate to the "My Claims" page.

If you have not already created a MyIMG℠ account, you must first create one to access the My Claims page.

Upon selecting the iTravelInsured policy from the drop down menu, you will then follow the prompts to submit your claim.


You may also use the following address to send any information to the Claims department.

International Medical Group 

Claims Department 

PO Box 9162 

Farmington Hills, MI 48333

To report a claim, return the information detailed on the claim form https://www.itravelinsured.com/customer-service/claim-forms, along with your original, signed claim form to iTravelInsured®, Inc. 


A delay in the processing of the claim may occur if the claim form is not completed.  Proof of claim must be submitted within 90 days of the date of loss unless your state mandates otherwise.  It is a crime as defined by applicable state law for any person to provide false or misleading information to an insurer for the purpose or intent of defrauding the insurer.  Applicable law may include penalties for imprisonment and/or fines, as well as allowing the insurer to deny benefits and/or rescind any coverage.

Should you have any questions, are unable to download the claim packets, or require assistance, please contact us. We make every effort to ensure the information on this page is complete and accurate. If there is a conflict with the information on this page and the policy, the terms and information on the specific written policy will supersede.


Additional Info

Every claims situation is going to be different, and so there are a few differences in how you will need to respond to them. Please keep in mind that if an emergency arises, contact your insurance company as soon as reasonably possible! Each policy includes a claims phone number and 24-hour assistance phone numbers for both inside and outside of the United States, ensuring that you can get in touch with your insurer at any time. If you are traveling internationally you will need to make a collect call with the out-of-country emergency number.

In a case where you are going to have to cancel your trip prior to departure, contact your insurer immediately. They will advise you on how to proceed with filing the claim and will also inform you of what documentation they will need to see.

If a medical emergency arises while you are traveling, again you will want to contact the company as soon as reasonably possible. The reasons for this are two-fold:

Some companies will require pre-certification, or that you contact the company before receiving medical treatment or having an evacuation performed. Naturally, if you're in a dire medical emergency you would want to seek care immediately and worry about claims once you're stable.

You will need to know what documentation will be most important for you to have with you before returning home.

One fact that cannot be stressed enough is to save your receipts and proof of expenses so that you can be accurately reimbursed, whether it be costs due to a delay of travel for hotel or meal, or medical records for emergency treatment received. This is especially important for medical care received overseas, as it can be incredibly difficult to get this paperwork once you have returned home. For filing a claim, nothing is more important than having accurate documentation for your loss.

After a provider pays a claim to a traveler, they will typically "subrogate" to seek reimbursement from any other collectible sources that may be available. These other sources could be other insurance policies or travel suppliers to recoup some or all of the claim that was paid. The travel insurance plan you purchase will have more details on this in the certificate that Travel Insurance Master emails to the primary traveler.

Sometimes, a claim is denied by the travel insurance company. When this happens, Travel Insurance Master customers have the option to have their claim reviewed by our Customer Care Team.



Notice of Claim: Notice of claim must be reported within 20 days after a loss occurs or as soon as is reasonably possible. You or someone on Your behalf may give the notice. The notice should be given to the Company or designated representative and should include sufficient information to identify the Insured.

Claim Forms: When notice of claim is received by the Company or designated representative, forms for filing proof of loss will be furnished. If these forms are not sent within 15 days, the proof of loss requirements can be met by sending a written statement of what happened. This statement must be received within the time given for filing proof of loss. 

Proof of Loss: Proof of loss must be provided within 90 days after the date of the loss or as soon as is reasonably possible. Proof must, however, be furnished no later than 12 months from the time it is otherwise required, except in the absence of legal capacity.

Time of Payment of Claims: The Company or its designated representative will pay the claim after receipt of acceptable proof of loss.

Payment of Claims: Benefits for loss of life are payable to the Principal Insured, who is the beneficiary for all other Insureds. If: (a) the Principal Insured predeceases You: and (b) a beneficiary is not otherwise designated by the Principal Insured benefits for loss of life will be paid to the first of the following surviving preference beneficiaries:

a. the Principal Insured’s spouse;

b. the Principal Insured’s child or children jointly;

c. Your parents jointly if both are living or the surviving parent if only one survives;

d. Your brothers and sisters jointly; or

e. the Principal Insured’s estate.

All or a portion of all other benefits provided by the Policy may, at the option of the Company, be paid directly to the provider ofthe service(s). All benefits not paid to the provider will be paid to the Principal Insured.

Other than for loss of life, if any benefit is payable to: (a) You or the Principal Insured’s beneficiary who is minor or otherwise notable to give a valid release: or (b) the Principal Insured’s estate: the Company may pay up to $1,000.00 to the Principal Insured’s beneficiary or any relative to whom the Company finds entitled to the payment. Any payment made in good faith shall fully discharge the Company to the extent of such payment.

Excess Insurance: The insurance provided by this Policy shall be in excess of all other valid and collectible Insurance or indemnity. If at the time of the occurrence of any loss there is other valid and collectible insurance or indemnity in place, the Company shall be liable only for the excess of the amount of loss, over the amount of such other insurance or indemnity, and applicable deductible. Recovery of losses from other parties does not result in a refund of premium paid.

Physician Examination and Autopsy: The Company, at the expense of the Company, may have You examined when and as often as is reasonable while the claim is pending. The Company may have an autopsy done (at the expense of the Company) where it is not forbidden by law.

Legal Actions: No legal action for a claim can be brought against us until 60 days after we receive proof of loss. No legal action for a claim can be brought against us more than 3 years after the time required for giving proof of loss. This 3-year time period is extended from the date proof of loss is filed and the date the claim is denied in whole or in part.

Concealment and Misrepresentation: The entire coverage will be void, if before, during or after a loss, any material fact or circumstance relating to this insurance has been concealed or misrepresented.

Other Insurance with the Company: You may be covered under only one travel policy with the Company for each Covered Trip. If You are covered under more than one such policy, You may select the coverage that is to remain in effect. In the event of death, the selection will be made by the beneficiary or estate. Premiums paid (less claims paid) will be refunded for the duplicate coverage that does not remain in effect.

Subrogation: If the Company has made a payment for a loss under this coverage, and the person to or for whom payment was made has a right to recover damages from the Third Party responsible for the loss, the Company will be subrogated to that right. You shall help the Company exercise the Company’s rights in any reasonable way that the Company may request: nor do anything after the loss to prejudice the Company’s rights: and in the event You recover damages from the Third Party responsible for the loss, the Insured will hold the proceeds of the recover for the Company in trust and reimburse the Company to the extent of the Company’s previous payment for the loss.

Additional Claims Provisions Specific to Baggage

Insured’s Duties After Loss of or Damage to Property or Delay of Baggage: In case of loss, theft, damage or delay of baggage or personal effects, and Insured must: a. take all reasonable steps to protect, save or recover the property: b. promptly notify, in writing, either the police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any Common Carrier or bailee who has custody of Your property at the time of loss: c. produce records needed to verify the claim and its amount, and permit copies to be made: d. provide to the Company, within 90 days from the date of loss, a detailed proof of loss signed and sworn to: and e. be examined, if requested.

Reductions in the Amount of Insurance: The applicable benefit amount will be reduced by the amount of benefits, if any, previously paid for any loss or damage under this coverage for this Covered Trip.