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For claims with the following plans:

(844) 228-3678
Monday - Friday, 9am - 7pm EST

Mail:                                                                         GBG Administrative Services                                 29741 Portola Pkwy, Suite 1E, # 527                 
Foothill Ranch, CA 92610

If you need to file a claim, please contact the Claims Department at 1-844-228-3678 or 1-860-528-7663 (Collect calls outside of the U.S.) as soon as reasonably possible. 

Be prepared to provide:
  • the benefit provision(s) that are the basis of the claim (i.e. Medical Expense),
  • the name of the company that arranged the Trip (i.e., tour operator, cruise line, or charter operator),
  • the Trip dates and
  • the insured trip cost amount.
A claim form will be completed for you to review and sign along with a list of items you must attach to substantiate the loss. Since each situation is unique, we cannot guarantee any benefit until the entire claim has been reviewed by the claims office.