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TravelSafe Insurance

For claims with the following plans:
Classic Plus

PhonePhone:
(877) 539-6729
Weekdays, 8:00am - 5:00pm EDT                          
EmailE-mail or Website:
https://cbpconnect.com/newclaimreportform.aspx
Mail 

        Mail:                                                              

        TravelSafe Insurance

        40 Commerce Drive

        Wyomissing, PA 19610                                                                                                                         

Claims Information

Claims Questions?

 

https://cbpconnect.com/newclaimreportform.aspx

 

(877) 539 – 6729 Toll Free US Only

Available 8:00 AM – 5:00PM EDT, Weekdays

 

(727) 475 – 2808 Direct 

 

24/7 Emergency Assistance

 

(866) 509-7713 Toll Free

(603) 952 – 2047 Collect Worldwide

 

Start a Claim

 

To Report a Claim visit - https://cbpconnect.com/newclaimreportform.aspx?AspxAutoDetectCookieSupport=1

 

Claims for individuals and family members living in the same household may be reported online together. Family members living in different households, unrelated individuals or traveling companions must report their claims separately. 

 

In order to report your claim(s) online, you will need the following information:

 

1.  your Plan Number which is found in the Plan Certificate or Description of Coverage web page;

2.  the departure and return dates of your scheduled trip;

3.  the travel agency name, address, telephone number and the name of your travel agent, if you booked your trip through a travel agency.

4.  Depending upon the type of claim(s) you are reporting, additional documentation may be required. Click here to report your claim - https://cbpconnect.com/newclaimreportform.aspx?AspxAutoDetectCookieSupport=1


Should you have any questions, are unable to download the claim packets, or require assistance, please contact us. We make every effort to ensure the information on this page is complete and accurate. If there is a conflict with the information on this page and the policy, the terms and information on the specific written policy will supersede.

 

Additional Info

Every claims situation is going to be different, and so there are a few differences in how you will need to respond to them. Please keep in mind that if an emergency arises, contact your insurance company as soon as reasonably possible! Each policy includes a claims phone number and 24-hour assistance phone numbers for both inside and outside of the United States, ensuring that you can get in touch with your insurer at any time. If you are traveling internationally you will need to make a collect call with the out-of-country emergency number.

In a case where you are going to have to cancel your trip prior to departure, contact your insurer immediately. They will advise you on how to proceed with filing the claim and will also inform you of what documentation they will need to see.

If a medical emergency arises while you are traveling, again you will want to contact the company as soon as reasonably possible. The reasons for this are two-fold:

Some companies will require pre-certification, or that you contact the company before receiving medical treatment or having an evacuation performed. Naturally, if you're in a dire medical emergency you would want to seek care immediately and worry about claims once you're stable.

You will need to know what documentation will be most important for you to have with you before returning home.

One fact that cannot be stressed enough is to save your receipts and proof of expenses so that you can be accurately reimbursed, whether it be costs due to a delay of travel for hotel or meal, or medical records for emergency treatment received. This is especially important for medical care received overseas, as it can be incredibly difficult to get this paperwork once you have returned home. For filing a claim, nothing is more important than having accurate documentation for your loss.

After a provider pays a claim to a traveler, they will typically "subrogate" to seek reimbursement from any other collectible sources that may be available. These other sources could be other insurance policies or travel suppliers to recoup some or all of the claim that was paid. The travel insurance plan you purchase will have more details on this in the certificate that Travel Insurance Master emails to the primary traveler.

Sometimes, a claim is denied by the travel insurance company. When this happens, Travel Insurance Master customers have the option to have their claim reviewed by our Customer Care Team.


Required Claims Documentation

Please select the type of claim that you are reporting from the list below, and review the documentation required for your claim(s).

Payment Information - a copy of your trip itinerary and copies of all invoices, credit card statements and canceled checks evidencing your payment for the trip.

Refund Information - original unused non-refundable tickets; copies of invoices, credit card statements or other written documentation substantiating the non-refundable costs for your trip (retain originals for your records); and a copy of the travel supplier's literature that details the cancellation terms and conditions (i.e. penalties accessed when a trip is canceled). All refundable airline tickets should be sent to the issuing party for the appropriate refund. Submitting refundable airline tickets to our office may delay your claim.

Cause of Your Trip Cancellation - any documentation substantiating the reason you canceled your trip (i.e. such as a death certificate in the event death; for a sickness or injury, signed Attending Physician Statement and Authorization for Release of Information forms which are included with your claim form).

Payment Information - a copy of your trip itinerary and copies of all invoices, credit card statements and canceled checks evidencing your payment for the trip.

Refund Information - original unused non-refundable tickets; copies of invoices, credit card statements or other written documentation substantiating the non-refundable costs for your trip (retain originals for your records) and a copy of the travel supplier's literature that details the terms and conditions (i.e. refunds given when a trip is interrupted). All unused refundable airline tickets should be sent to the issuing party for the appropriate refund. Submitting refundable airline tickets to our office may delay your claim.

Expense Reimbursement - any documentation of expenses for which you are requesting reimbursement, such as: tickets, receipts, and bills (retain originals for your records).

Cause of Your Trip Interruption - any documentation substantiating the reason you interrupted your trip (i.e. such as a death certificate in the event death; for a sickness or injury, signed Attending Physician Statement and Authorization for Release of Information forms which are included with your claim form).

Trip Information - a copy of your trip itinerary showing your daily activities during your trip.

Expense Reimbursement - any documentation of expenses for which you are requesting reimbursement, such as: tickets, receipts, and bills (retain originals for your records).

Cause of Your Travel Delay - any documentation substantiating the reason you interrupted your trip (i.e. such as documentation from the airline or other carrier detailing the cause of your delay; or for a sickness or injury, documentation of treatment for the cause of your delay).

Additional Forms - a signed “Authorization for Release of Information” form (included with your claim form).

Expense Reimbursement - copies of itemized bills and/or statements from medical providers for services rendered in connection with your claim (retain originals for your records). These bills and/or statements must include the date of service, the service rendered, the charge for each service, and the diagnosis.

Other Insurance or Benefits - a copy of an Explanation of Benefits Statement or other evidence of payment, denial of benefits, or claim status (retain originals for your records) from your primary health insurance provider. FOR U.S. MEDICARE PARTICIPANTS: If you are covered under a Medicare Supplement Policy, you must submit any incurred charges to your Medicare supplement carrier.

If loss or damage to your property occurred while in the care of a public carrier (airline, busline, taxi, ship, etc.) or other responsible party (hotel, restaurant, etc.) - you must provide us with evidence of payment, claim denial, or other disposition from the responsible party (retain originals for your records).

For repaired luggage - please submit your luggage repair bill.

For items damaged beyond repair - you must provide the date of purchase, a fully completed Statement of Non-Reparability (included with your claim form), and a written statement of current replacement cost from a retailer (retain originals for your records).

For items lost or stolen - you must provide the date of purchase. If you are not sure of the exact date, provide the month and year of purchase.

For items over $50.00 in value - which have been lost or stolen, you must provide documentation of the original purchase price. If the original receipt is not available, benefits will be calculated based upon 75% of the Actual Cash Value at the time of loss. For items older than one year, you must supply a written statement of current replacement cost from a retailer (retain originals for your records).

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