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Become an Affiliate

RoamRight

For claims with the following plans:
Active
Travelex PhonePhone:
1-877-722-1962 (24 hours a day, 7 days a week)
1-855-762-6252 (Claims, 9:00 a.m. to 5:00 p.m. EST)
Travelex EmailE-mail:
claims@roamright.com
Travelex Mail

Mail:                                                       RoamRight, Claims Department                               Executive Plaza IV                                               11350 McCormick Road, Suite 102                       Hunt Valley, MD 21031


You have four options for filing a RoamRight travel insurance claim: online, by fax, by mail, or by email. Choose the method that's best for you and follow the instructions below.

File a Claim Online

Want faster claim service? File online! You can also easily check the status of your claim and add any additional documentation like receipts and ticket information.

Log in or sign up for access on the RoamRight website. You’ll need your RoamRight policy number and your date of birth to look up your policy and create a claim.

Print and Complete Your Claim Form

Choose the appropriate claim form from the list below. Not sure which one is correct? Call us toll-free, Monday – Friday, 9am – 5pm Eastern:855-762-6252 FREE. We’ll email you the exact form you need.

When you’ve completed your form, you can send it to us via mail, fax or email.

By Mail: 
Claims Department 
RoamRight 
Executive Plaza IV 
11350 McCormick Road, Suite 102 
Hunt Valley, MD 21031


What to Expect from the Claims Process

Knowing how the claims process works can ease some of the concerns that you may have when filing a claim. Here’s what you can expect when you file a claim with RoamRight:

  1. At any point in the process, you can check on the status of your claim when you are logged into your online RoamRight account.First and foremost, save your receipts! When you make any purchase that relates to your travel plans or may possibly be claimed for later expenses, you’ll need to submit your receipts. Not having them can slow the claims process.
  2. Before you file your claim, we suggest that you review the Description of Coverage for the policy you purchased. You can find a link to your policy’s Description of Coverage in the email you received when you purchased your policy.
  3. You can submit a claim online or download and complete your claims forms to send in by mail, fax or email. Each claim form also includes instructions and a list of the documents, such as receipts, that are required for your claim.
  4. When we’ve received your claim, you’ll get an email with your claim number and your claim examiner’s name.
  5. We may require additional supporting documents, such as copies of receipts, tickets, notes from physicians, etc.
  6. When we receive any new supporting documentation, you’ll receive an email notification.
  7. Once we have all of the required information, your claims adjuster will review your claim based on the policies established by your Description of Coverage. Claims are reviewed in the order in which they are received, so the amount of time to reach a decision may vary.
  8. We will contact you as soon as a claims decision has been reached. This may be in the form of traditional mail or email. If your claim was approved, you can expect payment via check from the U.S. Postal Service.

If you disagree with the claims decision we have reached, you can send a written appeal to: Appeals - Claims Department, RoamRight, Executive Plaza IV, 11350 McCormick Road, Suite 102, Hunt Valley, MD 21031, email it to claims@roamright.com, or fax it to 443-279-2901.

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