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Generali Global Assistance

For claims with the following plans:
All plans

PhonePhone:
(800) 541-3522
Weekdays 6:00am - 6:00pm PT                         
EmailE-mail:
[email protected]generalitravelinsurance.com
Mail

Mail:                                                                  
CSA Travel Protection                                            P.O. Box 939057                                                   
San Diego, CA 92193-9057

Claims Information

Generali Global Assistance makes the claims process easy.

 

Claims Questions?

 

[email protected]

 

(800) 541 – 3522

Available 6:00 AM – 6:00 PM PT, Weekdays

24/7/365 Emergency Assistance

 

(877) 243 – 4135 – In the United States, Toll-Free

(240) 330 – 1229 – Collect Worldwide

Start a Claim

 

Visit the Generali Global Assistance website to start your claim at https://www.generalitravelinsurance.com/claimforms.html, or contact the Claims Department at [email protected] or (800) 541 – 3522


Once you submit your travel insurance claim, you will receive an email confirming it was received, and a dedicated claims team member will manage your case from start to finish. If additional information is needed, they will contact you.

 

When you file an eClaim, you can monitor the status of your claim or add required documents at that website.

Generali Travel Protection partners with Zelle ®, to provide fast ePayments for any approved claims. Otherwise you will receive a check via mail.

 

Should you have any questions, are unable to download the claim packets, or require assistance, please contact us. We make every effort to ensure the information on this page is complete and accurate. If there is a conflict with the information on this page and the policy, the terms and information on the specific written policy will supersede.

 

Request Your Claim Forms

Your travel insurance claim is very important to us. CSA Travel Protection is committed to providing prompt, fair and equitable claims service.

On our Request a Claim Form page below, you can download the appropriate claim form packet needed for your claim(s). Please note that each packet outlines what is needed for your specific claim type.

The CSA Claims Department Pledges the Following to All Insured Clients:

  • Claim forms are sent the same day as requested.
  • On receipt of your completed claims form, it will be assigned to a representative who will manage the file to resolution. 
  • Claims are processed in a timely manner.
  • Phone calls are returned within one business day (most calls are returned on the same day they are received).

Questions? Call CSA's Claims Department toll-free at (800) 541-3522.

Filing a claim on your travel insurance plan is a relatively easy process. Simply download the claim packet you need, provide all required documentation and submit it to our claims department.

Download a Claim Form

Determine which type of claim form you need. You'll notice like reasons are grouped together. Download the packet(s) you need using the links below. We have included instructions and any other forms you might need with each claim form. Then complete the form and include any required documentation to support your claim.

Trip Cancellation

Travel Delay

Trip Interruption

Baggage

Medical and Dental Expenses

Rental Car Damage

Please Note: You will need Adobe Reader to open the PDF files. Download a free copy from the Adobe Web site. If you are experiencing problems viewing the PDF, please upgrade to Acrobat Reader 9 or higher. 

NOTE: The use of Macintosh programs is not recommended, as they cause the completed form to be unreadable.


Additional Info

Every claims situation is going to be different, and so there are a few differences in how you will need to respond to them. Please keep in mind that if an emergency arises, contact your insurance company as soon as reasonably possible! Each policy includes a claims phone number and 24-hour assistance phone numbers for both inside and outside of the United States, ensuring that you can get in touch with your insurer at any time. If you are traveling internationally you will need to make a collect call with the out-of-country emergency number.

In a case where you are going to have to cancel your trip prior to departure, contact your insurer immediately. They will advise you on how to proceed with filing the claim and will also inform you of what documentation they will need to see.

If a medical emergency arises while you are traveling, again you will want to contact the company as soon as reasonably possible. The reasons for this are two-fold:

Some companies will require pre-certification, or that you contact the company before receiving medical treatment or having an evacuation performed. Naturally, if you're in a dire medical emergency you would want to seek care immediately and worry about claims once you're stable.

You will need to know what documentation will be most important for you to have with you before returning home.

One fact that cannot be stressed enough is to save your receipts and proof of expenses so that you can be accurately reimbursed, whether it be costs due to a delay of travel for hotel or meal, or medical records for emergency treatment received. This is especially important for medical care received overseas, as it can be incredibly difficult to get this paperwork once you have returned home. For filing a claim, nothing is more important than having accurate documentation for your loss.

After a provider pays a claim to a traveler, they will typically "subrogate" to seek reimbursement from any other collectible sources that may be available. These other sources could be other insurance policies or travel suppliers to recoup some or all of the claim that was paid. The travel insurance plan you purchase will have more details on this in the certificate that Travel Insurance Master emails to the primary traveler.

Sometimes, a claim is denied by the travel insurance company. When this happens, Travel Insurance Master customers have the option to have their claim reviewed by our Customer Care Team.

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