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Generali Global Assistance

For claims with the following plans:
All plans

Travelex PhonePhone:
(800)-541-3522
(Every day, 24 hours per day)                               
Travelex EmailE-mail:
claims@csatravelprotection.com
Travelex Mail

Mail:                                                                  
CSA Travel Protection                                            P.O. Box 939057                                                   
San Diego, CA 92193-9057

Claims Information

Your travel insurance claim is very important to us. CSA Travel Protection is committed to providing prompt, fair and equitable claims service.

On our Request a Claim Form page below, you can download the appropriate claim form packet needed for your claim(s). Please note that each packet outlines what is needed for your specific claim type.

The CSA Claims Department Pledges the Following to All Insured Clients:

  • Claim forms are sent the same day as requested.
  • On receipt of your completed claims form, it will be assigned to a representative who will manage the file to resolution. 
  • Claims are processed in a timely manner.
  • Phone calls are returned within one business day (most calls are returned on the same day they are received).

Questions? Call CSA's Claims Department toll-free at (800) 541-3522.

Request Your Claim Forms

Filing a claim on your travel insurance plan is a relatively easy process. Simply download the claim packet you need, provide all required documentation and submit it to our claims department.

Download a Claim Form

Determine which type of claim form you need. You'll notice like reasons are grouped together. Download the packet(s) you need using the links below. We have included instructions and any other forms you might need with each claim form. Then complete the form and include any required documentation to support your claim.

Trip Cancellation

Travel Delay

Trip Interruption

Baggage

Medical and Dental Expenses

Rental Car Damage

Please Note: You will need Adobe Reader to open the PDF files. Download a free copy from the Adobe Web site. If you are experiencing problems viewing the PDF, please upgrade to Acrobat Reader 9 or higher. 

NOTE: The use of Macintosh programs is not recommended, as they cause the completed form to be unreadable.

Questions? Call CSA's Claims Department toll-free at (800) 541-3522.

Submit Your Form(s) and Documentation to CSA

Send your completed form(s) and required documentation to CSA via mail, email or fax as outlined below. Should you have any questions, are unable to download the claim packets or require assistance, please contact us.

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